A health insurer wants to increase colorectal cancer screening rates among its members aged 50-75. Using behavioral economics principles, design an intervention that would be more effective than simply mailing educational brochures about screening benefits.
Think about your answer, then reveal below.
Model answer: An effective behavioral intervention would combine several principles: (1) Active choice with defaults — instead of asking members to call and schedule a screening, mail a pre-scheduled appointment (opt-out default) that the member must actively cancel. This overcomes inertia and procrastination. (2) Loss framing — frame the message as 'You have a screening benefit that expires on [date]; failing to use it means losing a benefit you've already paid for' rather than 'Screening can detect cancer early.' Loss aversion makes the loss frame more motivating than the gain frame. (3) Implementation intentions — if pre-scheduling is not feasible, ask members to specify when and where they will get screened (a commitment device that bridges the intention-action gap). (4) Social norms — include a statement like 'Most members your age have completed their screening' (if true), leveraging descriptive social norms. The combination of defaults, loss framing, and implementation intentions has been shown in randomized trials to increase screening uptake by 10-20 percentage points compared to information-only interventions.
This illustrates the behavioral economics approach to health behavior: rather than assuming people fail to screen because they lack information (the rational-agent model), assume they intend to screen but face behavioral barriers — inertia, procrastination, present bias, and limited attention. Interventions that address these specific barriers (making the healthy choice the default, providing commitment devices, leveraging social norms) are consistently more effective than information campaigns.